Frequently Asked Questions
Everything you need to know about your gaming gear and orders.
How can I track my order status?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for gaming peripherals?
We offer a 30-day money-back guarantee on all products purchased directly from our store, provided they are in their original packaging and condition.
Do your products come with a manufacturer warranty?
Yes, most HyperX products carry a two-year warranty covering manufacturing defects. Specific items like flight-related gear or batteries may have different terms.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I download drivers or software for my headset?
You can download the latest version of NGENUITY software directly from our official website or the Microsoft Store to customize your lighting and audio settings.
Do you offer international shipping?
Currently, we ship to a wide range of countries globally. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.