Returns & Exchanges
At HyperX, we stand by the quality of our gaming gear and offer a 30-day money-back guarantee for products purchased directly from our online store. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and hardware exchanges.
Initiate Return Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Prepaid Shipping Label
Once your request is approved, we will email you a prepaid shipping label and a Return Merchandise Authorization (RMA) form to include in your package.
Pack and Ship
Securely pack the items in their original packaging with all accessories included, attach the shipping label, and drop the package off at any authorized carrier location.
Inspection and Refund
After our warehouse receives and inspects your returned gear, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing